our policies

Our Policies

• We have a strict 48 hour cancellation policy on all appointments whether cancelling or rescheduling – appointments cannot be canceled online once your 48 hr window has begun. Please call the salon to cancel after that time. If canceling in less than 48 hours you will be charged a cancellation fee or asked to reschedule the appointment. If you cancel the day of your scheduled appointment or no show you will be invoiced the full price of the service/s scheduled plus 20% gratuity for your stylist – no exceptions.
• we ask that new guests plan to arrive 10-15 minutes early for time to locate the salon, find parking and arrive on time.
• we accept cash, MC, AMEX, DISCOVER and DEBIT CARDS. sorry, no checks accepted. gratuities may be added to any transaction or left in cash.
• please silence cell phones and avoid speaker phone conversations to ensure all guests have an enjoyable experience.
• guests 18 and younger must be accompanied by a parent if they are the responsible party for payment. all charges will be approved by parent while in the salon. credit card and responsible party for payment must be present at time of check out.
• we cannot take a credit card over the phone for payment of services, by memory or enter from a photo on your phone.  your card must be present at the time of checkout.
• arcadia values your time and we ask that you value the time of our stylists. if running behind please call on your way so that we can be prepared for your arrival. we will always make every effort to execute your service to completion.
• all services are à la carte. each stylist will inform you of the service they are performing and the total price you will be responsible for at checkout. if you have any questions about pricing please ask your stylist prior to services rendered.
• we strive to get it right the first time but if you are unhappy with your service in any way, we want to hear from you. if a do over is required the service will be completed at no charge within 2 weeks of your service.